Refund policy

RETURNS
We have a 30-day return policy, which means you have 30 days from delivery (as marked by the carrier) to request a return.

ELIGIBILITY
To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging (and with tags if applicable)
• Accompanied by a receipt or proof of purchase

Personal care & grooming products: For hygiene and safety, we do not accept returns on opened, used, or unsealed personal care products (including skincare, haircare, deodorant, razor blades, etc.), unless the item arrived defective or damaged.

START A RETURN
To start a return, please complete the form on our Contact Page. 

If your return is accepted, we’ll send you a return shipping label and instructions for how and where to send your package.

Returns must be shipped within 7 days of return approval. Items sent back to us without first requesting a return will not be accepted.

Returns can be sent to:

Clyve Supply
1300 S Broad St
#70
Philadelphia, PA 19146 

RETURN SHIPPING COSTS
If your return is approved, we’ll provide a prepaid return label. 

• Store credit: Return shipping is free (no label fee). Store credit is issued as a digital credit code after inspection (typically within 3–5 business days).
• Refunds to original payment method: For customer-initiated refunds, a flat $8 return label fee will be deducted from your refund.
• Our error (defective, damaged, or incorrect item): Return shipping is free (no label fee).

ORIGINAL SHIPPING CHARGES
Original shipping charges are not refundable, unless the return is due to our error (wrong or damaged item). Orders returned to us as refused or undeliverable may be subject to the $8 return label fee, and original shipping charges may not be refundable.

DAMAGES & ISSUES
Please inspect your order upon delivery and contact us within 72 hours (or as soon as possible) if the item is defective, damaged, or if you received the wrong item. Include your order number and photos of:

• The item issue
• The packaging (including the shipping box, if damaged)

We’ll evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
We do not accept returns for:

• Opened, used, or unsealed personal care products (unless defective/damaged)
• Final sale items (items marked “Final Sale” on the product page or at checkout)
• Gift cards
• Hazardous materials, flammable liquids, or gases

If you’re unsure whether an item is returnable, contact us before starting a return.

PROMOTIONS, BUNDLES & FREE GIFTS
If your order included a free gift or promotional item, it must be returned (unused) to receive a full refund. If it is not returned, the retail value may be deducted from your refund. For bundled discounts, refunds may be adjusted to reflect the discounted bundle pricing.

EXCHANGES
We don’t offer direct exchanges. If you’d like a different item, please return the original item (if eligible) and place a new order.

REFUNDS
We’ll notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Refunds are issued to the original payment method only. Store credit (if selected) is issued separately.

Please note:

• Your bank or credit card company may take additional time to post the refund.
• We may issue a partial refund if items are returned used, opened, missing components, or not in original condition/packaging.

If more than 15 business days have passed since we’ve approved your return, please reach out using our Contact Page.