Most orders ship within 2 business days (excluding weekends/holidays). During launches and promotions, it might take a little longer.

It depends on where you are and the shipping method. Once orders are processed, it should take 5-7 business days to arrive. Delivery status should be provided by the carrier once shipped.

Free shipping is available on orders over $60 (before tax), otherwise rates are calculated at checkout.

Currently we ship to U.S. only. International shipping is on our future roadmap.

Yes for most orders. Some items (like alcohol-based fragrance) may require standard addresses depending on carrier rules.

You’ll get a shipping confirmation email with tracking once your label is created. Tracking can take 24–48 hours to start moving.

First: check around your building/home, mailbox, package room, and with neighbors. Then contact the carrier. If it’s still missing after 24 hours, reach out via our Contact Page and we’ll help you troubleshoot.

If your order hasn’t entered fulfillment yet, we can usually help. Reach out via our Contact Page ASAP with your order number and the change you need. Once it ships, we unfortunately can't edit the address or items.

Reach out via our Contact Page immediately with your order number and the correct address. If the label has already been created, changes may not be possible.

Sorry, we do not currently offer custom gift notes or packaging at this time. However, our products are nicely packaged in our branded mailer boxes.

We accept returns on unused, unopened items within 30 days of delivery. Items must be in original condition and packaging. Learn more on our Refund Policy page.

For hygiene and safety, we usually can’t accept opened personal care products. If something arrived damaged or defective, contact us and we’ll do our best to make it right.

We handle exchanges as a return + new order (fastest and cleanest). If you need help choosing a replacement, we can help recommend options.

Reach out via our Contact Page with your order number and what you’re returning. We’ll follow up with next steps.

Refunds are processed after inspection and typically take 3–10 business days to appear depending on your bank.

Yes. We source directly from brands and authorized wholesalers.

Brands refresh packaging and labels over time. The formula is usually the same unless the brand states otherwise.

We prioritize brands with strong standards. Specific cruelty-free status varies by brand—check product pages for details, or ask us about a specific item.

Yes—some products are scented, some are fragrance-free. We do our best to call this out where it matters, especially for sensitive skin.

Common triggers include strong fragrance, essential oils, and high-strength exfoliants/retinoids. It's best to consult with a clinician before trying any new products.

Reference our Routine Page to learn how to build a routine that works for you.

No, our guidance is educational, not medical. If you have a skin condition, are pregnant/nursing, or are under dermatologic care, it's best to check with a clinician before trying new products.

Not yet, but it's in our future roadmap

Not yet, but it's in our roadmap.

We run occasional promotions. The best way to hear first is to visit us frequently and join our email list.

No. But creating an account makes reordering and tracking easier.

Contact us via our Contact Page and we will do our best to respond within 1-2 business days.

If you’re a brand and think you belong on Clyve, reach out via our Contact Form with a brief intro and line sheet and we'll get back to you as soon as we can.